We are dedicated to making sure you are happy with every purchase you make through our website. If for any reason you are not completely satisfied with your order, this Refund and Returns Policy explains the terms under which returns, exchanges, and refunds may be processed. Please read the information below carefully before submitting a return request.
Return Eligibility
Products may be returned within 30 days from the date they are delivered, unless the product page states a different timeframe. To be eligible for a return, items must be unused, unopened, and still in their original packaging, including any seals, labels, or protective materials. We reserve the right to refuse returns on items that show signs of wear, improper use, changes, or damage that did not occur during shipping.
Some items cannot be returned. These include final sale merchandise, promotional or clearance products, gift cards, and personal care items that have been opened or used. For hygiene and safety reasons, we cannot accept returns of products that have been tampered with or partially used.
How to Start a Return
To begin a return, please contact our customer support team by email at SalteStone@outlook.com or by phone at (805) 669-1107. When you reach out, please include your order number, the name of the product you want to return, and a short reason for the return. Our team will review your request and give you detailed instructions on how to complete the return process.
Returns must be authorized before you send any items back to us. Products sent without prior approval may not be accepted. Customers are generally responsible for covering return shipping costs, unless the item received was damaged, defective, or incorrect. We strongly recommend using a shipping service that provides tracking, because we cannot be responsible for returns that get lost in transit.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or not what you ordered, please let us know within 7 days of delivery. Please include clear photos of the product and its packaging so we can evaluate the issue quickly. Once we have confirmed the problem, we will arrange for a replacement, refund, or store credit at no extra cost to you.
Refund Processing
After we receive and inspect your returned item, we will let you know whether your refund has been approved or rejected. If approved, the refund will be issued back to your original payment method. Please allow several business days for the transaction to be processed and to appear on your bank or credit card statement.
Original shipping fees are not refundable unless the return is because of our mistake. If your order qualified for free shipping and you return only part of the order, your refund may be adjusted if the remaining purchase amount no longer meets the free shipping requirement.
Exchanges
We do not process direct exchanges. If you would like to receive a different product, please return the original item for a refund and then place a new order separately. This helps us process things faster and keep our inventory accurate.
Late or Missing Refunds
If you have not received your refund within the expected time, we recommend first checking with your bank or credit card company, since processing times can vary. If you still need help, please contact us at SalteStone@outlook.com or call (805) 669-1107 for assistance.
Policy Updates
We reserve the right to update this Refund and Returns Policy at any time. Any changes will take effect immediately once they are posted on our website. We encourage customers to review this policy from time to time to stay informed.
If you have any other questions about returns, refunds, or whether an item is eligible, please reach out to our customer service team. We are here to help and to make sure you have a smooth and clear shopping experience.